Customer follow-up + repeat visits
Do not pay to win the same customer from scratch every time.
We help you keep customer details and give people good reasons to come back.Bookings, birthdays, Wi-Fi sign-ups, offers and events can all help you build a customer list, as long as the information is collected clearly and with the right permission.
What this should improve
Better follow-up after enquiries and visits
Birthday, VIP and win-back campaigns
Less dependence on constantly finding new people
What we do
Simple words.
Clear jobs.
Collect
We help you collect customer details through bookings, Wi-Fi, offers, events and your website.
Group
Someone who came yesterday should not get the same message as someone who has not visited in six months.
Follow up
We set up agreed email and SMS messages for reminders, offers and return visits.
Bring people back
We create campaigns for previous customers who already know your venue.
How we measure it
Know what your
marketing is doing.
We use the evidence that fits the job, from Google searches and ad results to enquiries, bookings, customer-list growth and repeat visits.
Customer list growth
How many permission-based contacts are added through agreed sources and campaigns.
Email + SMS
Delivery, opens, clicks, replies and tracked actions where available.
Return visits
Win-back redemptions, repeat bookings or responses from previous customers where tracking is possible.
This is useful if
This service makes sense when...
- ✓Venues with a booking database they rarely use
- ✓Businesses with strong one-off trade but weak repeat marketing
- ✓Operators wanting birthday, loyalty or VIP campaigns
Need more than one service?
Let us handle the
whole marketing picture.
We can combine social media, Google, ads, customer follow-up and repeat-customer marketing into one clear plan.